As usual, I start out all my FB related posts by saying - I love facebook and all, but there are some things I wish they would fix.
Before going into detail, one thing I wanted to point out was to FB to please resolve the issue a friend of mine is currently having. She can’t seem to login to Facebook and she swears that she did not change her password. Somehow, her account is inaccessible, and I do feel for her….the thoughts and paranoia keep you on the edge. I told her to try the “forgot password” option, which she did. But the trigger email cannot be sent to her inbox since it is now an inactive email. I told her to send emails to login@facebook.com which she has also done. It’s been 2 days now and still no resolution. People, please get on this. FB has helped me before on a previous post, and they were quite swift, so I know they can do this.
Anyway, before I digress, the issue my friend is currently having is related to one thing I noticed about FB. Anyone out there please correct me if I’m wrong, but I do not think FB has any Customer Service Line phone number on their site. I think this is quite strange, I checked all over the place. In fact, to add to the irony, I was just at the Facebook Camp Toronto meeting today at MaRS. During the Q&A segment, some guy actually asked a question saying he had some inquiry and looked all over FB for a phone number to call regarding his matter. He said he looked all over the website and found not a single contact number for anyone (echoing my sentiment as well). Funny enough, the Facebook rep (I forget his name now) was like “I’m sure there is definitely a number there, isn’t that like required by law anyway”. He seemed to be sure they should have a number on the site, but checking again tonite….I do not see any sort of contact number.
In the case such as these where users are having serious login issues, they should have a technical assistance line to resolve them within hours, instead of someone having to wait days. It could do a lot to your mental state people!!
My friend’s original message to support:
Please help!!!!!!!!!!!!
I can’t get in my facebook account…and I never changed my password! I can’t get the reset password email on my registered email ******* (inactive mailbox). Please send it here.
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